Q. Are sets exactly the same?

A.  Each pot is made by hand and unique. Actual pot may vary a little from photo in shape, size or glaze. Pieces in sets may have a slight variation in size or glaze, evidence of the making process, but are very consistent.

Q. Can pots be cleaned in the dishwasher?

A.  Dishwasher-safe with care.  

Q. Is there lead in the glazes?

A.  No lead is used in any of our glazes.  

Q. Can the pots be microwaved?

A.  Our pottery can be microwaved but take care not to overheat or put them through extreme temperature changes.

QHow is my order packed and shipped?

A.  I try to be eco-friendly and ship using recycled packing materials and boxes whenever I can, by the best rate possible, insured, usually through the USPS  Priority.  Sorry, we do not ship internationally.

QWhen may I expect my pottery?

A.  Pots will be shipped within 5 business days of receiving our order and processed payment.  Customer is responsible for the cost of shipping.  USPS Priority states 1-3 days for delivery, but they do not guarantee this.  Contact us for expedited shipping rates.

Q.  Can I "visit" the pottery live through FaceTime?

A. Contact me if you would like a virtual FaceTime shopping experience.

Q.  How can I return my pottery?

A.  All sales are final but notify us right away if you receive broken pottery, for replacement or refund.  Please save original packing and broken pot and send a photo of the damaged pot and package within 24 hours to caryn@willowoodpottery.com.

QCan I pick up my web order?

A.  Yes. Choose "local pickup" at checkout and include your contact information and we will contact you to make arrangements.

Q.  Do you take special orders?

A.  Contact us directly.  Please allow 1-2 months or longer for special orders.  Timing is based on where we are in our throwing and glazing cycle.  All special orders must be pre-paid and the sale is final. 

Q.  Can I visit in person?

A.  Studio visits by appointment only.  

Q.  Do you teach classes?

A.  Yes.  There is a waitlist for our classes.  Please contact us by email or phone if interested in classes.  Indicate preferred days/time. 

QI made multiple orders.  Can you combine orders and refund shipping overage cost?

A.  If combined orders going to the same address generate excess shipping costs, you may request verification/adjustment of shipping charges.   We will refund if actual shipping is $5 or more over actual cost.  Please note request in check-out or email me.